An experienced team to support your business vision and enable you to:
Maximise your ROI
Unlock cash to fund growth
Pay less tax
Lower costs and dominate your market
In Australia, increasing infrastructure expenses, constant employee issues, red tape, lack of vision from local government and the cost of employee wages were doing my head in and putting enormous pressure on my business, my family and my health. Something had to change or I was going to lose my wife, my children and my mind - so I took action.
I redesigned the company's business model and offshored significant parts of the operations to the Philippines. Finally, I brought my dreams to life. At the time I would never have imagined the impact that outsourcing would make on my business, my life and the happiness of my family.
Within 12 months of establishing a team in the Philippines, we reduced the company's labour bill by 75%, increased turnover by 22% and transformed the business's outlook. During the same time, others in close proximity failed in their offshoring attempts. Whilst the benefits of getting offshoring right are so great, conversely the opportunity costs are massive if it fails. Through hard won experience, my team and I identified what it takes to succeed in the Philippines and we are now helping other companies transform their competitiveness and profitability by implementing proven offshoring business models.
The Cornerstone Business Solutions team feels passionate about sharing our combined knowledge and experience to help courageous business owners become more competitive in the global era. We strongly believe that this is the only way that Australian families and communities will be able to enjoy the same opportunities that we have been lucky enough to experience and above all else - FREEDOM!
Having transformed his business through outsourcing in the Philippines and saving $21,000 per week in just 3 months, David is on a mission to empower other business owners to achieve their dreams. David founded, built and recently sold Sydney Harbour Tall Ships, an iconic Australian tourism and corporate events business.
He understands that business owners want and deserve more from their business - more money, more time more fun and more freedom. He also understands what is holding them back and his message is simple - "there is another way."
Dedicated champion of courageous Australian business onwers and amitious Filipino staff. On the ground and in our office, challenging everyone to do more and be more than they ever thought possible.
Jeff’s varied career from Royal Australian Naval officer, senior management at a multinational communications company and as a successful entrepreneur has resulted in a wealth of experience in team leadership, operations management, systems development and training.
Establishing and constantly improving Standard Operating Procedures to make organisations run more effectively is a passion of Jeff’s who was responsible for writing naval policy and implementing multi-million dollar defence projects during his 24 years with the Navy.
Throughout Jeff’s career he has managed and lead many teams of people with the goal of meeting and exceeding client’s expectations. He manages the day to day operations of Cornerstone, ensuring that we deliver on our customer promise.
Claudia has over 15 years experience providing strategic social media marketing and call centre solutions to multinational corporations. She is a specialist in the franchise industry, with an impressive track record developing, implementing and optimising successful outsourcing solutions for leading brands including Domino’s Pizza, Gloria Jeans Coffee and Ace Hardware. She has also held numerous director and executive roles at HSBC, Axiom Financial, and DFC.
Claudia is responsible for providing the strategic direction for Cornerstone’s Social Media and Call Centre solutions including continuous improvement initiatives for all campaigns.
Responsible for Training, HR and our unique Career Development Program which gives staff certainty and “brightness of future”, resulting in long term commitment.
Engaging clients and staff with relevant information and insights about Cornerstone and offshoring.
Assists clients and coaches team members on collaboration and working productively together. Works with clients to bridge any cultural and communication gaps.
In charge of developing our inspirational workplace that both attracts and keeps quality talent.
Jimmy understands your staffing needs in details and in briefs our Recruitment team to source suitable candidates
Responsible for attracting, screening and testing high quality candidates so that you get the right people on your team.
Works in collaboration with you to create detailed job descriptions for roles to be offshored.
Responsible for growing our partner referral program
Deslie facilitates communication between team members and senior management. He also acts as a concierge for visiting clients.
Responsible for our supporting our network of Referral Partners and Business Connectors.
Is responsible for unique step by step "First 120 Day Incubator program" when staff first begin working with you. Nothing is left to chance.
Ensures that the IT support team responds quickly and effectively to all staff requests. Responsible for keeping data safe and assets protected.
Lowers risk for clients by assisting teams to build and document processes to deliver consistent results, increased productivity while removing key person dependency.
Builds personal training programs to maximise team productiviy and professional growth. Works closesly with onboarding and business process leaders to deliver co-ordinated training programs.
“Growth is never by mere chance
it is the result of forces working together.”
- James Cash Penney
“I’ve got a team of 12 with Cornerstone and we’re growing rapidly. The reason that I’ve gone with Cornerstone is the way they go about the recruiting, the quality of staff they have found for me and their management team – it's been fantastic because it allows me to get on with running my digital marketing business and focusing on my clients. I’ve been impressed by the great way that they’re bringing staff through the Incubator Program, the attention to detail, the KPIs that they’ve got and the family atmosphere – my staff love to work at Cornerstone. I haven’t found a better BPO that really looks after both their clients and staff.”
CEO, Cool Runnings Business Solutions
“At the beginning of the process, we were very thorough in what we wanted and a little concerned about, the communication being so far away, how we're going to collaborate, ....the feedback's been fantastic. So, I can't talk highly enough of Cornerstone Business Solutions, David and his team.”
Director, GoodMix Superfoods