Inbound Customer Service Team
Exceeding customer expectations and creating
We make it possible for Australian SMEs to deliver outstanding customer service and support experiences to enable your company to not only retain, but to grow its customer base. We provide solutions exclusively for Australian SMEs looking to build an offshore customer service team of between 3 – 60 people.
Cornerstone will build you a dynamic and professional team of customer service representatives with excellent English and university education and train them up in the ways of Australians for around 70% less than you are paying now.
We offer inbound customer service and support (contact centre) programs that include Australianisation training and business process/knowledge transfer service. CBS supports your team by providing excellent leadership, world class technology ensuring zero latency, customised training and leading edge telecommunication software
You have two choices, either:
Build a co-managed team where you set job tasks and remain in control of results while we provide all support services such as HR, IT, infrastructure and employee retention initiatives, or
Comprehensive outsourcing where Cornerstone is responsible for delivering results, leaving you free to focus on your core business.
SMEs looking at meeting and exceeding customer service and support promises at a much lower price.
Exceed customer expectations and create remarkable experiences.
Significantly reduced operational costs.
Boost support capacity and still save. You can hire three to four agents in the Philippines for the cost of one local.
Increased customer satisfaction leading to retention and growth.
LET'S GET STARTED
Ready to take the first step?
Call us on 02 9037 8275 or book a Feasibility Assessment session now.