Can I rely on good written and spoken English communication from my Philippine offshore team?
The short answer is: Yes.
The Philippines counts English as one of its two official languages. Filipinos learn English at school from primary school to university and most of the population is proficient in the language. In addition, during the recruitment process, we take time to thoroughly assess candidates' English communication skills using a variety of tests.
We only put forward candidates for you to interview that we consider proficient at spoken and written English. Of course you can gauge for yourself during the interview process which is conducted over Skype.
Our recruiting and testing process is extremely tough with 5 out of every 100 candidates meeting clients. Some of our candidates have been dealing with hard and difficult Western clients for many years and love working for Australians who are usually considered friendly and supportive.
Once they feel confident about their product or service offering there is absolutely no reason whatsoever that these people can’t talk to and build strong relationships with your customers.
Yes – it can take time, but it’s a matter of confidence, not competence.
We strongly advise not to underestimate how highly capable these people are, how quickly they learn and how loyal they can be.